Technical Account Manager

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Location
Downers Grove, IL
Salary
$50,000 - $85,000
Job Type
Direct Hire
Date
Nov 12, 2018
Job ID
2627994

POSITION OVERVIEW: Our client located in Downers Grove, IL is looking for a Technical Account Manager to be the customer point of contact for the service delivery team. The right candidate will leverage their exceptional customer service skills to advocate for customer satisfaction, improve internal and external processes, and support teams to drive customer satisfaction and business growth.

This is a Direct Hire position, not C2C, not contract, with no visa sponsorships available of any kind, and we do not work with any third party consulting firms. You must currently live in the United States to be considered for this role. Please do not apply if you are looking for a contract position. This is not a remote position, and relocation is not available for this role, please consider that before applying.

RESPONSIBILITIES:

  • Collaborate with clients to ensure exemplary IT service delivery
  • Lead and manage client business reviews including service audits and client presentations
  • Monitor contract renewals and manage them in collaboration with account executives
  • Identify opportunities for additional portfolio solutions and services
  • Identify root cause for service failures and report issues to affected clients

REQUIREMENTS:

  • Advanced to senior level customer service experience
  • Advanced to senior level multitasking experience
  • Moderate to advanced service delivery experience with an MSP
  • Moderate to advanced technical knowledge in IT
  • Advanced written and verbal communication skills to all personnel levels

NICE TO HAVE SKILLS:

  • ITIL certification
This is a direct hire position with no visa sponsorships available, and we do not work with any-third party consulting firms.

Local candidates are preferred for this role because this company does not offer a relocation package, nor do they reimburse for travel expenses to the interview. Please consider that before applying.